What happens next.

Your services will transition starting July 1, 2013. Please check back often as we'll continue adding updates to this site. After your market transition, you'll continue to receive additional reminders and communications from us to help you with the transition process.

Upon your market transition, please complete the following:

  • On July 1, 2013, complete your Voicemail setup if you have Phone service, in order to receive new voicemails, re-record your greeting, and re-establish your phone password.
    Click here for more details
  • Complete the Internet Registration process if you have Internet, to agree to TWC subscriber terms and privacy policies


Internet Service

What will happen to my Internet service after the transition to TWC Internet service?

Transition: Columbus Internet customers will be transitioned to Time Warner Cable Internet in July

Required Registration: After your market transition, you must complete the TWC Internet Registration process. This process requires you to review the TWC subscriber terms and privacy policies.

Download Free Security Software: Visit rr.com/security to download free McAfee AntiVirus software. You can also download McAfee Family Protection parental controls software.

Will I get a new email address?

No, you will keep your existing @insight.rr.com email address.

Can I still use my Insight email address?

After your market transition, you can continue to log in to your Insight email account at mail.insightbb.com at least until November 2014; this date may be extended, but we will provide you with ample notice prior to any changes.

How do I create a TWC email account?

Following your market transition, you will not be required to create an @twc.com email address. You can continue to use your existing @insight.rr.com address.

What happens if someone sends me an email to my old Insight email address?

Your @insight.rr.com address will remain active, and you will continue to receive messages at this address.

Will my internet speeds change?

No, your new Time Warner Cable Internet service will be the same speed as what you had with Insight.

What will the Internet Registration process be?

After your market transition, you must complete the TWC Internet Registration process which will help you:

  • - Review and accept the TWC Subscriber Agreement and Privacy Policy
  • - Provide your preferred email address for online communications

To register, here’s all you need to do:

  1. Open your browser. We recommend Internet Explorer for PC or Safari for Mac.
  2. Go to registration.rr.com
  3. If you need assistance at any time during the TWC Registration process, click HELP or LIVE CHAT to reach a representative.
  4. In less than 5 minutes, the TWC Registration tool will walk you through the rest of the process

Click here for step by step screenshots of the Internet and Email Registration process.

To set up additional email addresses on your account,
please visit selfcare.rr.com

How do I increase the size of my @twc.com mailbox?

To increase the mailbox size for your @insight.rr.com email address, follow these steps:

  1. Login to webmail at mail.twc.com with your primary email address. This is the email address that you created during Registration.
  2. On the mail screen, select "Settings"
  3. On the Settings screen, select "Manage mailbox accounts"
  4. Then select the email address for which you want to increase the mailbox size
  5. The next screen shows you the available storage for your account.
  6. Input the amount of storage you want to allocate to this mailbox and select OK.
How do I log into my Insight email after the migration?

You can log into your Insight email account directly at webmail.insightbb.com.




Phone Service

When will my Phone service provider change?

Columbus customers will be migrated to Time Warner Cable Home Phone on July 1.

When can I set up my new voicemail box?

Unless you have voicemail, no action is necessary at this time. You must set up your new voicemail box following your market's migration in order to receive new voicemails, re-record your greeting, and re-establish your voicemail password.

Columbus customers should set up their new voicemail starting July 1. Please take the necessary steps to save your voicemail messages prior to this date.

What is my new temporary PIN to access my TWC voicemails? Can I skip my PIN?
  • Default PIN: Last 4 digits of your home phone number (not your Insight PIN)
  • PIN Skip: Allows you to access voicemail without entering your PIN. (Automatically enabled when dialing from home). Please note this significantly decreases the privacy protection and security of your voicemail.
  • Disable PIN Skip: Dial 4-3-2-2
  • Reset PIN: Call 6-1-1
  • PIN selection: Any 4 numeric digits. Pound/hash (#) and star (*) are not allowed.
What are the restrictions for my new 4-digit PIN?

Upon your first log in, you will be prompted to reset your PIN. Your new PIN must not be any of the following:

  • A sequential number (1234)
  • The last four digits of your home phone number
  • The same digit repeated (5555)
  • Any thousand (1000, 2000, etc.)
How do I set up my new voicemail?

Setting up voicemail

  1. Dial *98 from your Home Phone.
  2. Enter your temporary Personal Identification Number (PIN) followed by the pound (#) key. You temporary PIN is the last 4 digits of your Home Phone number (not your old Insight PIN).
  3. Select a new 4-digit PIN and press the pound or hash (#) key.

    Your new PIN must not be any of the following:
    • A sequential number (1234)
    • The last four digits of your home phone number
    • The same digit repeated (5555)
    • Any thousand (1000, 2000, etc.)
  4. Record your name and press the pound or hash (#) key.
  5. Record your greeting following by the pound or hash (#) key.

When completed you may:

  1. Press the 1 key to use the recording of your name.
  2. Press the 2 key to listen to the recording of your name.
  3. Press the 3 key to record your name again.
  4. The voicemail system will ask you to record a greeting followed by the pound or hash (#) key.
  5. To use the recording of your standard greeting, press the 1 key.
  6. To listen to the recording of your standard greeting, press the 2 key.
  7. To record your standard greeting again, press the 3 key.
  8. Once your voicemail account setup is complete, you will have the opportunity to listen to the main menu. If you are finished, simply hang up to exit.
How do I access my TWC voicemails - either from home or away
from home?

Retrieving Voicemail using your home phone:

  1. Lift the handset of your phone to your ear. A stutter dial tone means you have a message(s).
  2. Dial your 10-digit home phone number (includes area code) or dial *98, and wait for your Voicemail to answer.
  3. The Voicemail system will tell you how many new messages you have
  4. Press the 1 key to listen to your messages.

Retrieving Voicemail away from home using any other phone:

  1. Dial your 10-digit home phone number (includes area code).
  2. Wait for your call to go into the Voicemail system; you will hear your Voicemail greeting.
  3. Press the star (*) key.
  4. Enter your PIN followed by the pound or hash (#) key.
  5. The Voicemail system will tell you how many new messages you have.
  6. Press the 1 key to listen to your messages.
How do I use voicemail functionality (delete voicemails, skip messages, etc.)?

For details on the benefits and functionality of Time Warner Cable Home Phone please visit twc.com and click on MyServices. Below are instructions on common voicemail functions.

Retrieving Voicemail using your home phone:

  1. If you have accidentally deleted a Voicemail message, press star (*) 7 immediately to return to the deleted message.
  2. If you have chosen to delete a message, that message will be temporarily stored in saved messages until you end the session and hang up the phone.
  3. If at a later time during the session you wish to recover a message you have chosen to delete, you can review deleted messages by pressing the 1 key from the main menu. When you hear the message you wish to recover, you can either save the message by pressing the pound/hash(#) key or mark it as new by pressing the 6 key.

Retrieving Voicemail using your home phone:

  1. Lift the handset of your phone to your ear. A stutter dial tone means you have a message(s).
  2. Dial your 10-digit home phone number (includes area code) and wait for your Voicemail to answer.
  3. The Voicemail system will tell you how many new messages you have
  4. Press the 1 key to listen to your messages.

Rewinding a Voicemail Message

  1. Press the 1 key to rewind the message to the beginning.
  2. To rewind the message several seconds, press the 7 key at any time during message playback. You can press the 7 key continually to keep going back.

Erase a Message

  • Press 3 at any time to erase the message completely. You do not have to play the entire message in order to erase.

Fast Forward a Message

  1. Press 9 on your phone keypad at any time during message playback.
  2. When you release the key, the message will advance several seconds and resume playback.
  3. Press the # key to advance to the end and save the message.
  4. Press the 3 key to advance to the end and delete the message.
  5. Press the 6 key to advance to the end and save the message as new.

Replay a Message

  • Press 1 immediately at the conclusion of the message. The Voicemail will replay.

How do I access my old Insight voicemails?

Please take the necessary steps to save your voicemail messages prior to this date. You will need your Insight telephone number and password. Saved messages can be accessed at 614-745-0912.

How long can I access my saved Insight voicemail messages?

You can access saved Insight voicemail messages via your access number until 8/15/2013, after which your messages will no longer be available.

Will my phone features change?

Your home phone number will stay the same and you will continue to have voicemail functionality, although you must take the necessary steps to re-establish your greeting and voicemail management options.

Other phone features, such as the (*) numbers, may change in the transition to the TWC Phone platform. Please click here for the Digital Home Phone Quick Reference Guide for a list of phone features and commands.




TV Service

Will my TV service change after the transition to
Time Warner Cable TV?

No changes to your service are planned at this time. We will provide ample notice for any potential future changes.

Will my channel lineup change after the transition to
Time Warner Cable TV?

No changes to your channel lineup are planned at this time. We will provide ample notice for any potential future changes.

What can I expect after the transition to Time Warner Cable TV?

Soon you will be able to enjoy many cool features and apps exclusive to Time Warner Cable customers – TWC TV, Start Over® and Look Back®, plus our Remote DVR Manager, Caller ID on TV and more.

Can I continue using my online pay TV services like ESPN3,
HBO/Max Go?

Yes, you can continue accessing your online pay TV services as long as you are subscribed to the networks.

How do I access my online pay TV services like ESPN3, HBO/Max Go?

After your market transition, log into your online pay TV services with your TWC ID. Scroll down to the Account Management FAQ section for detailed instructions on registering for a TWC ID. After you have registered for a TWC ID, you can continue enjoying your online pay TV services.




Account Management Options

What is MyServices?

MyServices is your personal resource on twc.com that puts all your account and services information right at your fingertips. After registering for MyServices, you will be able to view and manage your account information, pay your bill online, and manage your TV, Internet and Phone services. You will need to register for a TWC ID in order to access MyServices.

NOTE: MyServices and TWC ID Registration is separate from the Internet Registration process to accept the subscriber terms and privacy policies.

How can I continue to receive my bill electronically?

All Insight customers who receive electronic bills will start to receive a paper bill statement in the mail after their market transitions to TWC. To receive bill statements electronically you will need to re-establish the process with Time Warner Cable.

How do I sign up to receive my billing statement electronically?

Go to twc.com and click the MyServices tab on the upper right page. Log in and select "View & Pay My Bill" on the My Account tab to sign up for online bill payment services and paperless billing.

Follow the "How do I get a TWC ID" steps below; a TWC account number and 4-digit customer code is required to register, which can be found at the top of your Time Warner Cable billing statement.

I have recurring payments set up. Will that continue?

After your market transitions to Time Warner Cable, customers using any form of electronic bill payment will receive their first bill statement by mail and will need to take the following actions to resume continuation of your preferred method of payment:

Insight Online Bill Pay with recurring payments

  • no action required. Payments will transfer to TWC and continue automatically

Automatic payments through your bank

  • update your bank with your new Time Warner Cable account information

One time payments through your bank

  • enter your new Time Warner Cable account information before submitting one-time payments

Update or sign up for your billing and payment preferences on MyServices at twc.com.

How do I sign up for recurring payment with TWC?

You can change your account settings - including recurring payment preferences - through My Services, your online account management tool.

Once you have a TWC ID, go to twc.com and click the MyServices tab on the upper right page. Log in and select "View & Pay My Bill" on the My Account tab to manage your recurring payments settings.

How do I set up automatic bill payments through my financial institution?

After your market transitions to TWC please contact your financial institution promptly to establish Time Warner Cable as the new payee.

How will my bill statement change?

Please click here for a side by side comparison of your Insight statement with the Time Warner Cable statement

What is a TWC ID?

Your TWC ID is your username that you’ll use for account management tools and to watch live TV on any device with TWC TV™. With a TWC ID, you'll be able to:

  • Manage your account with MyServices: View and pay your bill online, check TV listings, change your Home Phone settings and more, all from one place
  • Set up billing and payment preferences: Go paperless, make a one-time payment, or set up recurring payments. If you were previously signed up for paperless billing, it will stop with your final Insight bill
  • Access VoiceZone™ to manage your phone features: Enjoy free extras like Voicemail to Email, Voicemail to Text and Selective Call Blocking
  • Enjoy the TWC TV™ app: Make any room a TV room with TWC TV™ . Watch up to 300 live channels in any room in your home, on any screen, with select TV packages

NOTE: your TWC ID is not your email address - you can assign any username for your TWC ID

How do I get a TWC ID?

You can register for a TWC ID after your area has officially transitioned to Time Warner Cable.

To register for your TWC ID, use your home computer to follow these steps:

  1. Go to registration.timewarnercable.com.
  2. Enter your preferred email address and click CONTINUE. You’ll have 72 hours to complete your registration process. NOTE: this step requires an active email address that you currently have access to - this is not the creation of your @twc.com email address; Unless you have already been quarantined and completed the Internet Registration/Email Registration steps and have access to your new @twc.com email, you should enter a third party address where you can actively check messages; You can change this preferred email address later through MyServices
  3. Click the CONTINUE link in your verification email.
  4. Enter the ZIP Code and phone number associated with your service address and click CONTINUE.
  5. Enter the 4-digit Customer Code from your statement and click CONTINUE. Your Customer Code is located on your TWC monthly statement. If you don’t have your Customer Code on hand, select "I'll enter this later." NOTE: Your Customer Code is required to set up or access online payment options and Home Phone information within VoiceZone™.
  6. Enter a unique Username and Password, review and accept the Terms of Use, then click CONTINUE.
  7. Select and answer two security questions and click COMPLETE MY REGISTRATION.

Click here for step by step screenshots of the TWC ID Registration process.




Contact Us

The quickest way to find answers about your service is to consult our Support page. You can also call or visit one of our local offices.